When done properly, reputation management has many internal and external benefits for your business.
Facebook recently released a tool that makes it easier for brands to manage their online reputation…or did they? Facebook allows brands to turn on Automated Responses when a customer recommends or leaves a “Doesn’t Recommend” status for a brand. Brands can create one canned response for “Recommended” and one canned response for “Doesn’t Recommend.”Continue reading “Why Not Turn on Automated Responses to Reviews/Recommendations?”
Your local pages are being recommended and tagged on Facebook whether or not they are accurate and up to date.
Responding, or not responding, to reviews and star ratings on your local Google pages affects your in-store traffic, sales, and SEO rankings.